Getting Started

Capitol Correspond is a robust yet flexible software package that allows you to create the product you need to meet your organizational goals. Our clients use our product in unique and varied ways, which we highlight below in our Case Studies.

Installation: Starting off Right - A smooth installation and implementation are vital to the success of deploying an office-wide software solution. Our team of professionals work closely with your office to implement the Capitol Correspond system. There are six easy steps we follow to ensure a successful implementation:

Step 1: Evaluation - Our Business Process professionals discuss your needs and goals for a CMS and your current office procedures. This includes identifying the avenues for receiving correspondence, the information your office needs to capture and track, the current roles and responsibilities of staff, the number of divisions in the organization, the reporting needs for management purposes, and additional software programs utilized by your office.

Step 2: Creation - Through discussion, shared experiences, and best practices, we work together to create an office-wide plan for deploying Capitol Correspond.

Step 3: Installation - Working with your IT staff, our Software Engineers install Capitol Correspond.

Step 4: Training - Once a plan is documented, we customize training for staff. We can train on-site or at our training classroom in Washington, D.C.

Step 5: Implementation - After training is complete and you’re ready to begin using Capitol Correspond in your work environment, we stay on-site to provide support for the smooth implementation of the system with your staff.

Step 6: Continuity -  Our commitment to your office does not end once training has finished and your staff begins using the system. We are there for you providing continued support through InterAmerica’s Helpdesk. We also offer additional training sessions and on-site support from our technical professionals. We keep our clients in the communications loop through eNewsletters, announcements on our client pages, and follow-up calls.