What is a CRM?

A Constituent Relationship Management sytem is a dynamic communications system that promotes quality relationships with constituents through flexible correspondence generating tools. Staff members are able to draw from a customized letter library to create personalized responses that specifically address the initial communication. They are also able to draw other interested parties or government organizations into the activity, particularly when needed to resolve a casework request.

We take our CRM to the next level by offering collaboration tools that facilitate communication and information sharing within your office. In addition to managing correspondence from constituents, your office can use Capitol Correspond to facilitate and manage communication within your organization. Web forms posted on your organization’s intranet allow district office staff to submit notes directly back to an office in Washington. These notes can then be used to generate correspondence or reports to other locations within your organization or to outside entities.

Collaboration Tools

In additional to managing internal and external communication, Capitol Correspond has additional collaboration tools that facilitate teamwork amongst staff. These include our Projects module which creates workspaces for project teams, our Workflow module which facilitates the flow of work assignments through the organization, our Archiving module which gives easy access to older records, and statistical analysis and reporting tools.