Capitol Correspond

Features

Easy Management of Incoming Correspondence
Capitol Correspond system includes an array of features and modules including customized email and mail processing and sorting, personalized user work spaces, a robust document management system, duplicate checking, and much more.

Customized Work Spaces
Users now have the ability to set up custom work folders and filter their work assignments in their personal work space.

Powerful Tools to Handle Casework Efficiently
Update existing constituent records or create new ones, choose or create form letters to the appropriate agency dealing with such casework, and track the progress and resolution of each case — all using one system.

Enhanced Keyword Searches
Keywords are words or phrases that can be used to identify and group mail of similar topics. Users can now use sentences, paragraphs, and even entire messages for their keyword searches.

Database of Customizable Form Letters
Create, maintain, search, and access a catalog of form letters to enable appropriate responses on a large scale. Staff members can even edit or pull content from various letters to create customized responses when applicable.

Automated Responses and Workflow
Using an established workflow, automate replies to correspondence and enable responses to speed through the staff approval process, immediately alerting staff members of each required action electronically.

Duplicate Email Checks
Third-party grassroots organizations allow thousands of constituents to contact your office with the click of a button. Capitol Correspond can find and group these emails so that you can generate and send a response quickly and easily.